Please provide a brief description of your request.
Please provide the organization name your request is regarding.
Please enter the details of your request, but refrain from sharing PHI in your inquiry. A member of our support staff will respond as soon as possible.
Urgent: Critical, System down or blocking workflows for multiple users with no workaround // High: Severe impact, No workaround // Normal: Moderate impact, Workaround exists // Low: Minor impact, Informational or Enhancement request
Please choose a subject matter that most closely aligns with your request.
Please list the timestamp (date & time) of your request
Please describe the exact workflow you are trying to complete
Please list the request_header_Id
Please provide the payer name
Please provide the Payer ID
Please describe the expected behavior of your action or workflow
Please select the integration your inquiry is regarding
For each missing remit example, please provide the (1) Date of remit (2) Billing Provider NPI (3) Check Number (4) Check Amount
To quickly investigate your request, please upload the record within Candid
Please provide the outboundTraceId from the eligibility check
Please provide the Patient Medical Record Number (MRN)
Please list the endpoint you are trying to reach
Please list the text of the error you are receiving, without any PHI
Please provide the appointment date and time
Please list the Claim ID(s). You can find the Claim ID at the top of any claim, directly underneath a patient's name, with the "Claim" section.
Please describe the error you are facing, including any exact error messages received.
Please describe the details of the unexpected responses that you're receiving (e.g. unknown statuses)
Please provide the exact URL of your request
Please provide the Check Number(s) of the remits you are inquiring about.
Please describe the unexpected behavior you are experiencing for each remit.
Please provide how many claims are awaiting submission for this new payer
Please provide the name of the Clearinghouse that the payer ID should be mapped to
Please select the intended submission type for claims
Please provide the address that should be configured for paper submission
Please provide the patient's MRN if you have added a copy of the patient’s subscriber card to the Attachments section of their patient record. The back of subscriber cards are especially helpful in verifying payer details.
Please list what status the claim is in (i.e. Held by Customer, Coded, etc.)
Please confirm this request is an Urgent, P0 request where all systems are down, or critical workflows are blocked for multiple users with no workaround.
Please list the rejection text description
Please provide the task description of the pre-submission validation
Candid does not create rules on behalf of our customers. However, should you have any questions about rules you have created or current rules, we are happy to help you troubleshoot.
For example, IF CPT code is J9201, THEN add service line description SV10107 to the claim
Please confirm whether the claim history has been reviewed. There is usually more than one rule that will edit or verify information on your claims. Have you reviewed the claim history and determined the linked rule is not working as expected?
Best practice is to test claim IDs that should hit this rule and should not. Please provide claim examples for each use case.