Candid App Login URLs (Web App vs API)

Overview

Candid operates two separate environments: Production and Sandbox (Staging). Each environment requires its own specific URL and unique set of login credentials.

This guide outlines the correct URLs for accessing the Candid Web App via a web browser, and explains how they differ from the API endpoints used for programmatic integrations.

Quick Reference

Logging in to the Candid Web Application

Use the following URLs to access the Candid interface directly from your web browser:

• Production Web App: https://app.joincandidhealth.com/ 
• Sandbox / Staging: https://app-staging.joincandidhealth.com/ 

  Please note that each environment requires its own specific login credentials, meaning your Production credentials will not work in the Sandbox environment, and vice versa. Be sure to use your designated Sandbox credentials when logging into the staging environment. 

If you are unsure which credentials to use, or if you need your Sandbox credentials reset or have not yet received your Sandbox credentials, please reach out to your implementation contact.

Candid API endpoints

If your team is building a programmatic integration with Candid, use the following API base URLs:

• Production API: https://api.joincandidhealth.com
• Sandbox API: https://api-staging.joincandidhealth.com 

These endpoints are strictly for authenticating and making requests via the Candid API (using a Client ID and Client Secret). They are not designed for browser logins. Navigating to these API URLs in a standard web browser will result in an error or a dead page.

For any other login or access issues not covered in this article, feel free to submit a request to our Support team via our Contact Form.