TLDR; the purpose of this article is to walk you through the steps of setting up your Candid account, including two-factor authentication. Note: if you are not already logged in, some links below will not work. If you are struggling to login, contact Candid Support: support@joincandidhealth.com.
NOTE: If your company has SSO enabled, please follow instructions at How do I login to Candid if my organization has SSO enabled?
STEP 1: Set your Candid Health password
When you are assigned a Candid Health account, you will receive an email from support@joincandidhealth.com with the Subject: Update your Candid Health password. Click on the link in the email to reset your password.
Once you have reset your password, navigate to app.joincandidhealth.com and login.
STEP 2: Choose between Google Authenticator or a Security Key
You will be offered a choice between Google Authenticator and a Security Key. If your company uses yubikeys, choose Security Key and follow the prompts to register your security key. Otherwise choose Google Authenticator and follow the remaining steps
STEP 3: Download a two-factor authentication application
📢 Please do not scan the QR code with your phone's camera.
Candid requires users to use two-factor authentication. Candid will prompt you to scan a QR code using an authenticator application. Candid recommends using 1Password or Google Authenticator. Step 3 walks you through how to set up Google Authenticator.
Using 1Password? See 🔑 1Password + Candid Health: Setup Checklist & Pro-Tips
STEP 4: Set up your two-factor authentication using Google Authenticator
1. Click the + sign in the bottom right corner.
2. Click Scan a QR code
3. Scan the QR code from Candid Health
Thats it! Each time you log into Candid you will need to use the code in Google Authenticator to login. If you have any further questions or run into issues, don't hesitate to reach out: support@joincandidhealth.com.